Theresa Phillips-Gallagher
Aug 05, 2024
Greg was great explaning things and I shal return to purchase a bed for my other daughter soon. Thank you.
Michele Mowris
Aug 05, 2024
Louis was fantastic. He gave me space to shop but was available to answer all questions. Be sure to ask for Louis in the springfield store!
Joe Babb
Jul 29, 2024
Great Team here in Springfield! Went above expectations, friendly, helpful and knowledgable. Completely satisfied with our furniture shopping experience. Definitely exceeded expectations..
Kendal Bledsoe
Jul 25, 2024
Was great experience! Always love coming to Ashley
Jena Shaw
Jul 25, 2024
Had a great experience picking out a sleeper sectional very honest helpful and assertive
Renee Brown
Jul 23, 2024
Pros: we got the mattresses and bases we wantedCons: they did not remove our old mattress and box spring, because of mild staining, citing that they donate mattresses to children. The alternative was for them to charge us $40 to take them to the dump, even though their website says they take and recycle mattresses free of charge and our city has a recycling program. Also any restrictions on what could or could not be picked up were never mentioned when arranging for them to be taken awaySomehow after making our order, the delivery of our bases was changed to pickup. I caught the error due to an automated text system, but the texting system did nothing to fix it and when I spoke to the sales people they just blamed the texting system for causing confusion. But then they said that our bases had actually been changed to pick up, but they got them changed back to delivery.In the store, they told me the mattresses would be delivered two weeks before they were actually delivered. I think this was due to a mixup in the ordering process which happened while we were in the store, but the change of delivery time was never mentioned until I called on the day I expected delivery and looked it up in our paperwork.The “sleep expert” didn’t understand the mattress sizing difference between a split king (twin xls) and a split California king. All of the paperwork was completed for twin XL’s even though I had said split California king from the beginning of our conversation. I caught it in the paperwork, but it wasn’t until I insisted on measurements a few times that he realized that he was misinformed. He apologized and honestly that didn’t bother me as much as the sales guy who chuckled when I raised the issue and suggested I should just google mattress sizes if I wanted measurements.I don’t know if it is just this store or all Ashley stores, but I doubt I ever purchase from them again or recommend them to anyone. I had to be an absolute harridan to just buy what I wanted to buy.
Floriana Collica
Jul 22, 2024
Purchased “in stock” item on 7/22 and sales person said delivery arrival would be 7/26.When I got the text to schedule delivery item was out of stock and could be September before item would be available.
Edward Goin
Jul 22, 2024
JP lied throughout the entire interaction in an attempt to make the sale. He started by slandering other stores and saying Ashley’s was the only one with stock. (Ashley’s was the only furniture store in the strip who didn’t have any stock and consistently never has stock). He lied about delivery time frames and delivery windows. He verbally stated that it would be no later than 2 weeks, but probably sooner (within 3 days) but then preschedueld a delivery date for a month out from date of purchase. He rushed through the paperwork and never gave an opportunity to review it because all of the coworkers huddle up there to try to pressure you to hurry and sign I guess. It was like making a deal with rumpelstiltskin. JW fixed problems with our order and review adjusted to 4/5 stars. If you go here go with JW. He was very honest and forthcoming about delivery timeframe, and explained how the discounts work.
Robert Campbell
Jul 21, 2024
Great experience with the salesman Jake, very efficient. I will definitely be going back in the future.
Marty Patchin
Jul 20, 2024
Great experience!!!!! Aaron and his supervisor were outstanding
Jay Forster
Jul 18, 2024
Our salesman Dante was polite, helpful, and did not pressure us into buying.
Aimee Lewis
Jul 17, 2024
I walked into Ashley 7/13/24 here in Springfield, MO & worked with a Louis. I straight up told him that we was moving into a house with no furniture & I wanted to make sure everything was IN STOCK before we paid & purchased. I bought a complete living room set with a coffee table & 2 end tables. I also purchased 2 complete bedroom sets. Dressers, night stands & all that. I spent over $9,000 - Paid cash (well on a debit card)...Was told that I would get a text on Sunday letting me know what time they would deliver & set everything up on Tuesday 7/16/24. I got no such text. Texted the sales guy & said he would check on it & send it to me if I didn't receive by the following morning. Still no text received. So instead of calling me & explaining he texts me to say that they actually had 4 pieces of furniture & the rest was in St louis & it would actually be 7/24/24 or later before delivery. Again mind you we asked him several times if it was definitely in stock at the warehouse in Republic, MO. He verified that it was all there. He even brought over other associates to verify. So not only was I lied by the salesman but 2 others also. So we requested the order be cancelled & our money refunded. Was told again by Louis & Jay Wasson the manager that we have our money back in 24 hours. Still have not received my refund. So this morning 7/17/24 we called corporate & per their corporate it will be 7-10 days.... If it is going to be that long...BE HONEST ABOUT IT! Why so long to get back money they received in seconds...So they can put it in Escrow to get the interest off it before it is refunded. They are liars (at least the ones I worked with)..Ended up going to another store & getting all of the same stuff plus a table & 4 chairs & only spent $40 more than I did at Ashley. I will NEVER go there again....Thanks & Have a nice day!!
Parker Reid
Jul 17, 2024
We had a great buying experience with Mark at Ashley in Springfield. Even though they were short staffed that night he did not make us feel rushed and provided us with everything we needed!
Judy Doane
Jul 16, 2024
This was a very long process to get a clearance priced floor model. I picked it out fairly quick. The check out time was extremely long.
Luke D
Jul 16, 2024
Be warned: there are employees here that will tell you that Ashleys online is a completely different company and they cannot price match nor can you do up to 60 month financing. This is a lie. Check your prices online before going in store as I assume they are bumped up for salesman commissions.Our first associate was a total fraud. Told us that pricing on a dining table couldn’t be matched and told us “good luck ordering online”. In our most recent experience, our associate was honest and super helpful.Ashleys has great quality furniture, but depending on the associate, you can lose out on big savings.
Jim Lucas
Jul 15, 2024
A very pleasant, unagressive experience. The sales person was very knowledgeable and friendly.
Jasen Lewis
Jul 15, 2024
Let me start with this. Will never ever make another purchase from this location. Paid for 9000 dollars worth of furniture in cash on a Saturday morning. Asked the salesman and manager repeatedly if the items were in stock and can be delivered Tuesday. They both said absolutely no problem, you will get a txt Sunday with delivery time. Sunday came and went and nothing. Called the store Monday and was given the transfer run a round for 2 hours before they bellied up and said nothing is in stock. And then said we could wait another week and they will try to get it all here then deliver. I asked for an immediate refund and again got the run a round with them stating it will take a couple days. This store has no integrity but can lie very good once they have your money. The absolute worse experience in 50 years making a purchase of this amount to be treated and lied to like this. Never again and be forewarned.
Donna Harbacek
Jul 15, 2024
Quick and easy purchase! It was great.
Ruby Buffington
Jul 15, 2024
Kyle was extremely helpful and went above and beyond.
Cassandra Boyd
Jul 14, 2024
Great experience. Our delivery drivers were fantastic and got our couch in even though it was a tight space. Highly recommend!
Cliff Skidmore
Jul 13, 2024
Great service and amazing people...thanks Jay
Jessica Gilfillan
Jul 13, 2024
Cody was extremely helpful from the second we walked in. He was very thorough and made sure to get us exactly what we were looking for at a reasonable price. Also had a great experience with one of the managers while there 😁. Everyone was super nice and down to earth. A huge thank you to everyone that helped us, we appreciate you and will definitely be back! Highly recommend!!
Glen Bergen
Jul 12, 2024
The staff was very helpful and nice!! It was an enjoyable shopping experience. Thank you
Linda Crawford
Jul 12, 2024
Great experience! Bailey was very helpful finding what I was wanting.Spent time making sure I understood everything I needed to know. Made it possible for meto accomplish what I set out to do today! Thank you for all your help ! Excited to get my loveseats.
Jedi1982
Jul 11, 2024
Fantastic delivery of purchase goods. Installers were a very courteous and expedient with their assembly. Definitely recommend!
James Hash
Jul 11, 2024
Great options and great help. Jake K. was a great “no pressure” salesman.
Theresa Wilson
Jul 10, 2024
Andrea was very helpful, and courteous. She answered all my questions that we had when it came to the items I purchased.
Fanny Moncayo
Jul 08, 2024
Best place to shop the customer service is amazing and Louis Taylor speak Spanish
Linda Shikles
Jul 08, 2024
Very happy with services, friendly staff and manager was great too
Abigail Rea Hicks
Jul 07, 2024
We purchased a couch from Ashley less than a year ago and have had horrible experience. We purchased the warranty after being told by the salesman that our couch would immediately be replaced if there was any damage. That has not been the case they have sent out technicians and each time the couch seems to get worse. The arms of the couch have fallen apart, it’s completely sunken in and it’s probably the most poorly made couch we’ve ever had. We will never be purchasing from Ashley’s again. Do yourself a favor and spend the extra $$ to purchase a well-made couch that will last.
From Stun To Kill
Jul 07, 2024
They open at 10, Monday-Saturday. I got my days mixed up due to my work schedule, so I forgot today was Sunday, which meant they didn’t open until noon.I got off work from the hospital at 7am, ran a few errands, then went to Ashley to wait for them to open. I got there around 9. I took a quick nap, still thinking they opened at 10. Wound up sleeping until about 11. Didn’t see anyone else around, which is when I realized what day it was. So I hung out until they opened.A couple minutes before noon, one of the managers (or so he claimed), Jeff, and another guy, approached my car. Jeff came around to my driver’s side window while the other guy stayed on the passenger side, looking around my backseat. Jeff didn’t ask me anything, like why I had been out there for so long, or anything like that. He told me that the other customers who had shown up *after* me were saying that I was making them uncomfortable.When I tried to explain the situation to him, he raised his hand and talked over me. He accused me of being homeless and just using their lot to sleep in my car. When I told him that I was there to buy a recliner, he raised his hand and talked over me again. He told me they were getting ready to call the cops on me. He told me to leave and go park in the Walmart parking lot instead.But I said “screw that, I’m here to buy something”, so I went in. The salesman JP who sold me my recliner was really nice and helpful, and while I was getting into my car, another manager (I didn’t catch her name) ran out and apologized for Jeff’s rude, unprofessional, childish behavior. Because Jeff is too much of a loser to apologize for himself.
heather conley
Jul 06, 2024
The moment we walked in the a real nice guy named Aaron was there to help my grandma find her a mattress an the store manager was super nice an helpful very sweet lady
Christina Bookout
Jul 05, 2024
It was excellent but did not receive my free mug as advertised. Would like to have one mailed to me. It was a Togo mug
Betty Willeford
Jul 05, 2024
I had a great experience with Andrea in Springfield, MO. I needed a recliner that could be used as a bed, if necessary. I have limited funds. She was so patient, kind and a good listener. Normally I would need an electric recliner because of lack of strength and mobility issues. Andrea went out of her way to accommodate me and we found a manual recliner. The side handle was light and didn't take a lot of strength. The bottom of the chair would fold undered when I leaded forward without me using my legs. Andrea made mine my day. She wasn't rushing me or pushing me to buy something I couldn't afford. She was "present" and attended to my needs both medically and financially. I had been to several other stores beforehand and the manual recliners were too difficult for me to maneuver. I am a very happy customer who was luckily enough to be treated with kindness, dignity and respect.
Kara Ghan
Jul 05, 2024
Ashley has a very good selection at affordable prices. The quality of furniture is excellent.
Jim Blaine, MD
Jul 04, 2024
Andrea was very helpful and knowledgeable. We were looking for a small loveseat and found exactly what we needed.
Lisa Braun
Jul 04, 2024
We had an incredible experience at the Springfield, Missouri store purchasing a new bedroom set for our son moving into his first college apartment. Cody was our salesman. He listened to every detail that we wanted & took in mind that we were being cost conscious. He did not pressure us at anytime. Looking forward to everything being delivered & set up!We will definitely be back & ask for Cody!
Jackie Mayo
Jul 04, 2024
We purchased a lovely front room couch with 6 pieces. The salesman was professional at that point. We could have it delivered on Saturday the but chose the next week on Tuesday the 2nd of July. We didn’t get a call or contact as to the time as we expected. We contacted the store customer service and was told our delivery date was the 5th of July which was not the agreement. We tried to reach our salesman who said the furniture arrived to the store broken and they had to reorder. If that is the truth why were we not contacted but no one bothered knowing this was a 25th wedding anniversary’s surprise for my daughter in law on the 2nd. It took hours of calling to finally reach our salesman. He was not returning our calls. The communication from Ashley salesman was really poor on the verge of rude. We understand things happen but after 2 days of dealing with this we placed one last call and cancelled the entire nearly $5,000 order. When Louis finally returned our call Tuesday we requested a cancellation and repayment in full. He assured us our refund would show in 24 hours so far two days and no credit has been received. Guess what, it has not, nor would I expect any place of business to be able to refund that quickly and see this as just another mistruth. Jackie Mayo order under Rick Mayo my son.i I was involved because I paid for this furniture.
Ebonie Davis
Jul 04, 2024
Kyle was very polite, helpful and professional.
Jerry Buckley
Jul 03, 2024
Professional, knowledgeable, and likeable
Karen Barrett
Jul 03, 2024
We sincerely appreciate the professional and courteous service we received and love our new patio furniture! Thank you!
Governmental Services Group
Jul 02, 2024
Great service
Z-Boy and S-Girl (Barnett)
Jul 02, 2024
The delivery and service was great but this follow up suvery push over and over again for days on end until I do it, is absolutely ridiculous.
Eryn Putalavage
Jul 01, 2024
Great sales team and great furniture. The manager sold me on the sofa Ii was questioning, after showing me a great tiktok. The sales team then got me for the matching ottoman and recliner lol I love it!
Nola Sprenkle
Jun 30, 2024
Friendly! Helpful! Knowledgeable! Fun!The best experience we’ve had searching for new furniture! Thank you Ashley Furniture!
Holly Ensor
Jun 30, 2024
Found what i needed at a great price. Very helpful staff.
Kendra Vernatti
Jun 29, 2024
Love the selection and appreciated not being followed around the store everywhere we went. Price is higher than surrounding stores, but the quality felt better at Ashley’s.
karla walker
Jun 29, 2024
So awesome. friendly. explained functions on recliner very well, true asset to your team!Thanks…….. glad you will deliver Wednesday because I have surgery the next week!
Michael O'Dell
Jun 26, 2024
They're 0% financing is a really great deal when you're looking for good furniture. I've had an Ashley Card for years and it's been a great help when needed.
Richard Davies
Jun 25, 2024
Dante was courteous and made the whole transaction smooth. My wife got her recliner the same day!!
Michael Snavely (Mike)
Jun 25, 2024
Mark and of course Amber were great to deal with. We love Ashley Furniture and will continue to go back. Thank you for the great dining room set:
James Hanson
Jun 25, 2024
Ashley was very well to give information and very patient. I’m appreciative of their will to explain, and pushing us to agree and to sign.
Jane Oestreich
Jun 23, 2024
I could not have asked for a better buying experience! Jake was amazing with getting us the best deal he could, I highly recommend working with him!
Sawyer Smith
Jun 23, 2024
Jake was super helpful and gave us great deal. He was very accommodating to our needs. We really enjoyed working with him.
Lisa Holik-Sloan
Jun 23, 2024
We are so happy with everything we got and JP at the Springfield, Mo store was awesome!!!! Very very happy and Ashley will be our preferred furniture retailer from now on!
Clint Resler
Jun 23, 2024
The purchase and final delivery was good but multiple issues in between with scheduling soured me.
Rea Link
Jun 22, 2024
Friendly and professional
Jordan Trevarthen
Jun 21, 2024
Aaron P was great! Super friendly and helpful, definitely ask for him!
Jeffrey Smith
Jun 20, 2024
Very helpful staff and not pushy as alot of other places
Valeriya Gaines
Jun 20, 2024
Amazing people they went above and beyond to help with our order
Brenda Cook
Jun 19, 2024
The young lady that helped us was wonderful. I will shop at Ashley again .
Ellen Harris
Jun 17, 2024
Enjoyed our salesman he was a pleasure to work with!!
Britney Yates
Jun 17, 2024
Great selection to choose from. I needed a new statement piece that was a great value, durable for years to come , timeless , comfortable and matches my style. Aaron helped me find the right sectional and couldn’t be happier with the choice.
Audra Weddle
Jun 17, 2024
Very friendly salesperson and did not feel pressured. She gave us our space to browse but was tentative to our questions.
Christina Wood
Jun 16, 2024
The Springfield Ashley store has a large selection. Our sales person, Dante, was very professional but friendly. We spent alot of time considering & made the right choice. Thanks to Dante for his patience & kindness.
Aimee
Jun 16, 2024
I called this location last week before my family members walked in the store. They had a horrible experience with another local furniture store, so I wanted to make sure it didn’t occur again.They genuinely listened to my concerns and went above and beyond for my family. They are so happy with their recent experience. I will be coming to see yall soon as well. Thank you so much for taking care of them like I asked!
Travis McClain
Jun 16, 2024
Bailey and Leah were patient and understanding with my grandma. A great no pressure experience for her. Thank you!
marvin zachman
Jun 16, 2024
Very pleasant personal with a sense of humor and is focused on making you feel comfortable .
Aletrice Hughes
Jun 15, 2024
Everyone we encountered was easy to talk with and helpful. Bailey was extremely helpful in offering selections that we didn’t know existed. We highly recommend Ashley’s in Springfield.
Sarah H
Jun 13, 2024
Comfy beds are just way too expensive, but sleep hygiene is very important! Aaron was great, not pushy, delivered on time, & we’re sleeping better than I thought possible at 40!
Lisa Miller
Jun 13, 2024
Jacob was a great salesman & help in my search for new furniture!
Dean and Terrie Cook
Jun 13, 2024
Bailey was so incredibly helpful. I told her what I was looking for and she made it happen. Fast, friendly service. Now my son doesn’t have to have his mattress on the floor.
Carolyn Lawley
Jun 11, 2024
Very good
Robert Schweizer
Jun 10, 2024
Anna was very helpful with my multitude of questions. We did purchase some furniture from Anna today. We are very pleased with service we received. The personnel at Ashley furniture are very friendly.
Todd Young
Jun 10, 2024
We Drove 2 hours after speaking with Cody. He saved us Money and we couldn’t be happier. Thank You
Kelly Hester
Jun 09, 2024
Louis was great!!We already had a good idea what we wanted but he dialed it in and gave us the last bit if information we needed. He was very knowledgeable and helpful but not pushy. Great customer service.The Dearings
Drew Currier
Jun 08, 2024
The bench we got has powder-post beetles, so we put in a claim because we got the extra protection plan. They denied it because in the contract it states rodent or insect infestation will not be covered. This is a manufacturing defect it is from the wood not being kiln dried correctly, it's only in one of the boards on the bench, you can see in the picture it's the lighter colored board only. DO NOT BUY FROM ASHLEY!! Google Ashley powder-post beetle apparently it's a thing with their real wood furniture!!!
P Busby
Jun 07, 2024
Leah and Billy were incredibly helpful! Thank you so much! 10 / 10, would purchase furniture there again.
John Tatom
Jun 07, 2024
The sales person respected our time and did not push anything on us that we didnt want. We had looked onli e and had narrowed it down to a few optio s and decided to look at them in person. She was very helpful and answered our questions. We were in and out in a very ti.ely manner.
paul bean
Jun 06, 2024
The staff that I spoke with was very helpful and polite with me. I highly recommend (LEWIS).Ocomplished what I needed.
Nick Dawn Bartha
Jun 05, 2024
This store is full of lies
Michele Parker
Jun 05, 2024
Jake, the man who helped us, was very friendly and helpful
Candie Church
Jun 05, 2024
I am disappointed and dissatisfied with the product and service I received at Ashleys. Despite the salesman's great performance, the item arrived in a damaged state, and I didn't notice it immediately due to my busy work schedule. It was delivered midweek and I opened the following week on my day off. When I finally had time to fully unwrap the dresser, I discovered a significant indent on the top.Unfortunately, when I contacted Ashley’s, they requested photos, a time line, and Miscellaneous information. The following day they reached out and told me it was too late to report the issue, and they couldn't do anything about it. I am appalled they refused to take any action when I contacted them. If I wanted to buy something that needed fixed I can assure you I wouldn’t have purchased a dresser that was a grand!!!!!I am extremely disappointed and frustrated with the product, customer service, and overall experience.
tee time
Jun 03, 2024
Everyone were most helpful and went out of their way to make my visit to the Springfield, MO Ashley store a pleasant experience!!
Ann Blixt
Jun 03, 2024
Jay was a great salesman. He explained everything and made sure to show me the options and what I was looking for and needed, in my price range.
Betty Grace
Jun 02, 2024
Salesman, was very helpful and didn't follow me around the store. I was pleased to buy from him. Now, the only thing to do is wait for delivery.
chyenne clements
Jun 02, 2024
Great product and service
Mark Koppes
Jun 01, 2024
I came in and was immediately greeted by Dante. He was extremely professional, helpful and friendly. He helped me find exactly what I was looking for and was quick to process my transaction and ensure my delivery would be timed when I needed it. All around great experience. I will definitely be back and would recommend this store to anyone looking for great variety and good pricing.
shimmer night
Jun 01, 2024
It is not the same chair that I picked out. It is the one that was beside it. They Do NOT haul away. I wastold that they would haul away my old chair. I am hoping as I sit in it more that it would get comfortable. As of right now it makes my legs and hips hurt.
paula long
May 29, 2024
This place is awesome . They catered to Mr w whatever I wanted an were extremely nice an helpful. They worked hard at my needs an gave me the best deal that could possibly be made
Mary Claspille
May 28, 2024
Third. Time buying from Ashley love them and my salesman Mark was terrific.the pricing is great and they go out of the way to help u get what u want.The furniture is very well made. Thank all so much Mary C.
Mary
May 28, 2024
That had exactly what I wanted. Reasonable and furniture delivered in 3 days. Only thing that disappointed me was the $210.00 delivery fee. That’s a rip off.The rest of the experience was positive!
Zachary Heithold
May 27, 2024
Walked all around for thirty plus minutes, never got helped. Multiple times store associates walked right past and never asked if we needed help. I guess I will look else where for living room furniture.
Betty Etling
May 27, 2024
Didn’t care for the way. The pricing was there was no group pricing on the furniture like living room bedroom.. And he likes showing us the most expensive instead of asking what we thought we could afford.
Mike Barnes
May 26, 2024
Leah, our salesperson, did an outstanding job. Very patient we as went through our options (there’s a lot to choose from!). Entertained my kid as well and made us all feel very welcome. There was never any pressure at all and best of all we left feeling great about our purchase. 10/10 recommend Leah Riggs and Ashley Furniture!
Mark Morris
May 25, 2024
Great selection and very friendly and knowledgeable salespeople. I would definitely recommend.
Don Brink
May 25, 2024
My name is Don
David Landwehr
May 25, 2024
Salesperson helpful and not too pushy. He closed the sale professionally and quickly.
Alexander Reed
May 25, 2024
Cody took great care of us!
Valerie Palid
May 24, 2024
We received the best customer service from Louis and Jake. They were so knowledgeable and helped us pick out a fantastic mattress. The whole process was so awesome!
brian parker
May 24, 2024
I wish I could rate 0 stars. Super shady business practices. They have charged us $1600 for a table and chair set that was only $869 on their own website. When we went back to raise the issue they continually said “we aren’t Ashley furniture” and “we’re a different business”. They told me the protection plan was $150 dollars, but charged me $349.99. They’re doing business as Ashley Furniture but charging twice as much for the same items due to “having a storefront and over head”. Save the time, order the item online. This is why businesses are going under. Slimy used car salesmen feel.
Leah
May 24, 2024
Aaron wasn't pushy or arrogant. He showed me several options of exactly what I explained I was looking for. He then helped me narrow it down to just the right item. The entire experience was easy and non stressful.
Nathan Torrey
May 23, 2024
We just moved to Springfield and didn’t bring our old living room furniture. We chose Ashleys because we have had great success with there furniture in the past. The Ashley’s in Springfield is a great place to get furniture. Our sales reps were great to work with and they know the products very well.
TieFilms Official
May 22, 2024
Leah was the best. She helped us when we bought our couches and we specifically asked for her when we went in today. She was patient and went through several options for dining room sets with us. We finally settled on a deal and got not only a table but 8 dining chairs and a server combo for a great price. We couldn't of done it without you Leah!
L Kerber
May 21, 2024
Staff were friendly and very helpful in helping to find the right mattress and bed frame.
Charlie Stock
May 21, 2024
Bought a Beliziani leather love seat from Leah. Excellent polite friendly sales lady went above and beyond during a lengthy search to help us match a certain size and color for our RV. No sales pressure, just a very pleasant experience for my wife and I
AnhTai Le
May 20, 2024
They’re very cheerful and quick in negotiating with customers, I really like the store's opening hours, it helps customers after coming home from work have comfortable time to choose.They’re have good products and good prices
Teresa Wiener
May 20, 2024
Andrea greeted me she was very helpful in helping me purchase a mattress I was in and out.
Clinton Maples
May 20, 2024
Mark was wonderful to work with. No hidden surprises, upfront and honest experience!
ashley bolton
May 19, 2024
My sales person was very nice and extremely knowledgeable I had a very good experience will definitely be back!
Nathan Everding
May 19, 2024
Very unpleased with my most recent experience. Went in for a mattress. Knew our budget before we entered the store. Upon our initial greeting, the salesman brought over the TemperPedic specialist. We immediately made clear we were not interested in that particular brand or the price point. The salesman still made his pitch for the sale and wasted much of our time. We had three children with us ranging from 2 years to 10 years. Even as a potential buyer, we are parents first and had to keep watch over our children. This was not important to the salesman. When we finally made the decision on a different brand, now began the up sale for a very expensive mattress protector and new pillows. Upon our choice to purchase a protector, we were then given instructions on where to sign. During this process it was made clear to me that I had 48 hours to cancel my order. I asked a few questions and continued on. When finished, I grabbed my family and went to our vehicle in a downpour of rain. Along with me, we took the mattress protector as well. After the evening, to take more time to consider the necessity of the protector at the price point we paid, we made the decision to return the protector to save money and buy one for ourselves elsewhere. The next morning I returned to the store to return the protector. I was told by the salesman that had me sign the documents that it could not be returned once it left the store. I said “excuse me?” “You told me we have 48 hours to cancel our order, that’s what I’m doing with this protector.” She then says again that their policy is that it cannot be returned after it leaves the store. At this point I leave very upset. I called the store later that day to speak with a manager about the lack of knowledge about this very unfriendly customer service policy. Of course there was no manager available. I then called the store operations number and voiced my concerns to her. I was told she would email the store directly and have the manager contact me. Three days passed and I never heard a word. I called the store operations line a second time, gave my story again and was once again told I’d be contacted. Same experience. Never received a call, email, text, apology or anything. I am extremely disappointed in my experience. I have spent thousands of dollars spanning over a decade. After this experience, I will no longer spend my hard earned money at Ashley Furniture. They have lost my business over an absurd and unfriendly customer service policy. This needs to be looked into for future customers. I will never go back!
Patti Brown
May 19, 2024
Jamey was very helpful!
Correne Craig
May 19, 2024
We were patiently waited upon by JP Price. He was helpful and we appreciated his patience while we looked.
Cat Gainor
May 18, 2024
Ashley always gives us a good experience. Appreciate it!
Marsha Sarratt
May 18, 2024
I am very happy with my purchase today. It was what I was looking for and the price was great.Had looked at other stores and they wanted 3 times the price for the very same thing.My sales person was excellent and di not pressure me into anything.
David Wilson
May 17, 2024
We have bought furniture from Ashley’s in Springfield Mo for several years we worked with sales associate Jamey all these years it has always been a pleasure dealing with him
mary jenkins
May 17, 2024
We visited this Store on 5/16/24. We were greated by JP (Jake Price). He was very professional and super patient because I didn't know what I want(sooo many choices). We ended up being in the store for about 2 hours and he stuck with us til the sale. We appreciate the great professionalism and friendly customer service we received from JP.
Pam Mosher
May 15, 2024
Very helpful! Gave me a chance to look around on my own, which I liked. Then helped with purchase. Would highly recommend.My purchase was barstools for my kitchen island.
Anthony Weeks
May 14, 2024
Greg was great. He introduced himself, found out what we was shopping for and pointed us in the right direction. He didn't hover over us or try to sell us a certain piece. After we found what we was looking for He sat down with us and went over pricing. We discussed some other sets similar as well and then he helped us buy order the set we wanted and set up delivery. He got us a great price. 10/10 would recommend.
Angel Adams
May 14, 2024
Ashley furniture was a great experience. Ask for Jake. He’s the best!!!
Chris Bergeron
May 13, 2024
Amazing Staff! Lewis is a pro and was friendly with our family. Great selection and pricing.
Brett Johnson
May 12, 2024
Greg was a great salesman and has a wonderful professional and kind heart to not rush when we wanted to talk things over, but was available when we had questions he was there to answer them.THANK YOU
Cheyenne Smith/walden
May 12, 2024
Mark are sales man listened to me yet we ealked out buying more thanwe thought we was going to get . With Mark n the rest of the team we walked out with a couch , loveseat , 2 night stands n a chesterdrawers. they kept us under are budget. They took thier time. Didnt act like a car salesman. Thts one thing tht turns me away. So Ty for not actin like a car salesmen! They was nice , and caring. They listened !
Alex Kelly
May 12, 2024
That was the single best furniture shopping experience I've ever had. The sales associate was quick, helpful, and friendly.
Garrett Simmerman
May 12, 2024
They went above and beyond to help me get the best couch
Emma Souza
May 11, 2024
JP, Louis, and Amber were extremely helpful. Great service, prices, and quality!
Crystal Warren
May 11, 2024
Aaron was so great to work with! We found a great deal on a dining room table. We always feel welcome at Ashley.
cameryn cassity
May 11, 2024
Billy was an awesome salesman!! He provided me with all of the details necessary for the items I bought and was super friendly and kind.
lynn james
May 09, 2024
Leah was very knowledgeable and on point, She answered all of my concerns. And was very friendly as well as helpful
Blaine Reppert
May 09, 2024
Picked up my couch smells like a dead rat. Bought a brand new house and still fighting to get warranty money back or a new couch. Paid for warranty they have every excuse in the book. Warranty is a waste and customer service sucks.
Kristin Snyder
May 08, 2024
Fabulous service by Cody! Ask for him when you go in. Soft sell is a welcome difference in my book! Very thorough and customer oriented. Ask for Cody, tell him i sent you!
tom maxwell
May 07, 2024
Great experience today with Mark and Jeff!!! Thanks for all your help!!!
Casey Knight
May 06, 2024
Louis did awesome and was very polite.
Paige Margreiter
May 06, 2024
My mom was looking for a couch and we found Andrea! She was so kind to work with. I came back the next weekend and bought a dresser.
Shirley Bowman
May 05, 2024
We had already visited an Ashley Store in another State, not knowing we couldn’t order and ship to Missouri where we are moving.We called Ashley Store in Springfield and Greg Kraatz answered the phone, we told him what we wanted to buy and within minutes he sent us a link to pay and when we arrive at our new home this month of May 2024, our sofa, Loveseat and recliner will be waiting for us!!Awesome service!!!! Thank you!!!!
David Nix
May 04, 2024
Very friendly staff. Cody took care of our bedroom needs, and Billy fully explained the mattresses. Didn’t get a chance to meet Ashley. Great experience overall.
purplehearts
May 02, 2024
Never shopped in a nice furniture store before and felt like it would be annoying. It actually turned out to be an extremely fun time and we enjoyed our salesperson Andrea! We ended up getting something way better than we anticipated and are happy with the purchase! We will definitely return in the future!
Patricia Johnson
Apr 30, 2024
I just got my soft today called and asked if I could exchange it they refused. Poor policy . I give them a big zero. Will never buy anything from them again.
Amy Waldroup
Apr 30, 2024
Very good
Victoria Vilord
Apr 30, 2024
They were detailed and fast and knew exactly how to answer all my questions with a reasonable explanation! They didn’t have the furniture in the store but they demonstrated on a very similar product how well it was built.
Kelsey Terrell
Apr 29, 2024
Louis did a fantastic job at finding exactly what I was looking for. He was very friendly, knowledgeable, and helpful. My sister had great success with Ashley’s Furniture due to Louis’s help and recommend Louis to me. I am very thankful for his help. He is the reason I will continue to shop with Ashley’s. Thank you, Louis!
Mike Merrick
Apr 29, 2024
UPDATE: My delivery was suppose to be Tuesday. They canceled and reset for Thursday. They again canceled and offered Saturday. I've canceled the order for a refund.xxxxxxxxxxxI visited on a Saturday morning looking for specific items with a specific budget. I was immediately swarmed by salespeople and it felt like a car lot complete with a finance manager and store manager introducing themselves. After declining a "test drive" of the premium mattresses that I had no interest in, I finally purchased a sofa and a bed-in-the-box mattress that I had already found on the web site for cash. I can't give 5 stars because of the sales atmosphere that is a turn off to me. But they do have a lot to see if you must feel and touch before you buy.
Jacky Wisehart
Apr 28, 2024
Found exactly what we were looking for.
Vannah
Apr 27, 2024
I typically don’t leave reviews however when a person does an outstanding job I feel like it’s only the least I can do to help encourage them to keep helping others and help other customers feel at ease when looking for assistance. I am currently moving and really wanted to vamp up my bed. I had browsed on Ashely’s furniture website but had never stepped foot into their store. To be honest it was a little overwhelming because there was so much to look at and even if I had a general idea of what I wanted it was still a lot to process. That’s when Louis approached me and my sister and really took the time to get to know what my end goal was as far as what I wanted to leave Ashley’s furniture with. From someone that struggles with anxiety and feeling a bit stressed out about purchasing new furniture, Louis was so reassuring and very chill. I loved his ability and knowledge to inform me about the payment plan that I decided to go forward with as well as his overall kindness. Thank you Louis for making this one of the best experiences I’ve had with a sales representative. I most certainly will be coming back and encourage all my friends and family to check out Ashley’s with Louis!
Angie
Apr 26, 2024
I went to 4 different stores on 2 different occasions looking at loveseats and sofas before deciding. Bailey was by far the best sales rep and ultimately the reason I purchased a sofa from Ashley Furniture.
Matthew Gross
Apr 26, 2024
I wish there was a way to give no stars, one star gives them WAY to much credit. Nothing but issues. Picked the couch out and said he has them in stock at the warehouse I can go pick it up tomorrow 8am or the day after for home delivery. Cool I will go rent a trailer and be there at 8am. Not only did they make me pay up front with out seeing it in store. They had the same couch with different material ( different model ). They called me on the way home to tell me my card didn’t go through the system glitched I needed to come back. I have already rented a trailer I said I will come by in the morning and see what’s going on before I pick the couch up. Next morning I get a text “Did that charge ever fall off? “ like ok that’s real professional. Remind you I paid in full, they said I was good gave me paper work and all. Next morning all this is happening remind you before 8am, they text saying will have to refund you. Terrible service. If you think your life is good and want a headache and love dealing with lying salesmen go see my boy LOUIS TAYLOR! He is there 24/7 to ruin your day! Honest review I’m sure it will be removed soon! Ask for LOUIS TAYLOR if he works there save your time and money go elsewhere!
Zack Davison
Apr 24, 2024
Leah was wonderful to work with, she informed me about my options without being too pushy. And when I said I didn’t like something we moved on. It was a great experience and I got a bed for a great price
Hannah Bull
Apr 24, 2024
Great customer service!
Rob Levasseur
Apr 22, 2024
My wife and I stopped here to shop for a new living room set. There was ample supplies to choose from. The employee who assisted us was not pushy and was very helpful. When we informed them that we were going to shop at the stores next door to Ashley furniture, two different employees stated that we would be back in 10 minutes. We did not come back in 10 minutes, we purchased from another location.
Debra Russell
Apr 21, 2024
I didn't intend to buy any furniture today when I went into Ashley's to look for a reclining loveseat. But the process was seemless. I sat in the loveseat I was considering while I filled out the credit app...knew in less than 30 seconds how much I was approved for and I had already decided on the loveseat and before I knew it...I not only decided on the loveseat but the matching couch along with a new table and chairs. Andrea, the sales woman was kind, helpful, and very friendly. I appreciated her assistance and answering all my questions. Thank you!
Vicki Smith
Apr 21, 2024
It was great. Loved working with Jamey.
Sara McCauley
Apr 20, 2024
Leah helped us and she was extremely helpful and understanding of what we were looking for. we will definitely be back to see her again!
Lori Rook
Apr 14, 2024
Excellent experience. They matched the prices we saw online to make us a great deal
Elaine Graves
Apr 13, 2024
It was a pleasant experience.
J Sheajr
Apr 10, 2024
Had what I wanted.
Robert M. Nothum
Apr 07, 2024
Amazing customer service!!
Bill Caplinger
Apr 07, 2024
Walked into the Springfield Ashley Furniture store and was greeted by Bailey and the store manager warmly. Within 15 minutes we had the bookcase I wanted chosen and out the door 15 minutes later. Knowledgeable staff and customer facing mentality!
Trevor Whitcomb
Apr 06, 2024
Great experience! Jeff lempeck was very knowledgeable and helped us find exactly what we were looking for. He made the process fun and easy.
Darla Long
Apr 06, 2024
Thank you for your service.Great discount on the beautiful beds and mattresses. Great customer service 💯
Joyce Clemenson
Apr 05, 2024
We had an awesome experience. Jeff was more than accommodating with all of our changes we were making. Very helpful and knowledgeable. We will be back !!
Bill *
Apr 03, 2024
We have been purchasing furniture from Ashley's for years, but they have really gone down hill. About a month ago we purchased two new sofas, two glider chairs, and new cabinet for our record player. They delivered the cabinet with pre-existing damage to the top. I noticed the damage as they were carrying it in. They refused to take the item back, and rather, insisted I call customer service. The item had to be totally replaced. Today, after having the gliders for over a week a piece of the arm is coming loose. It was clearly never stitched. I called customer service and was redirected to a webpage to file my claim with an automated assistant. I did try calling our sales rep who provided me us no value other than to call customer service. Beware, as soon as they drop the furniture at your house you're on your own. You will get zero help from the sales team or the local management. They have lost a very long time customer.
loyalty2no1 Q1w2e3r4t5y6
Apr 03, 2024
Fast, efficient and handled everything with care.
Brenda
Apr 02, 2024
Jeff was friendly and helpful without your typical salesman pressure. Love this store, always my go-to.
Larry Williams
Apr 02, 2024
Very happy with our purchase of our mattress. Ours sales lady was the best. She was very pleasant to deal with and worked very hard to get us what we wanted. Highly recommended her. Thanks a bunch Bailey.
Paul Skorick
Apr 01, 2024
I thought it was ok. I was impressed with 5 year warranty until I learned I had to pay for it. I passed on that. One item on floor had a broken floor recliner lever.
Bill O'Dell
Mar 29, 2024
Billy was a very experienced salesman and let us to the right product that we wanted
Kori Bujarski
Mar 29, 2024
Zakk was very helpful! Answered all of our questions.
Greg G
Mar 28, 2024
Avoid this store at all costs. I paid over $1600.00 for a recliner with the lift in it. I'm a combat vet with a jacked up back and hip. I received the recliner and the metal frame is broken. The store employee said they were sorry but that's it. So, I'm stuck with a broken new recliner. Avoid this building of liars and cheats at all costs.
Darlene Kendall
Mar 27, 2024
Our sales man was Jeff. He did an excellent job. He was honest, did everything he could to work with us and get our furniture. I know I was skeptic, it may have seemed like I was doubtful of Jeff. But, I believed Jeff to be honest. He genuinely wanted to see us through the sale. He did a fantastic job, and I will ask for him in the future. If the rating was just Jeff. I would have given it 5 stars.I rated 4 stars, because they have all contracts read through on the day of sale, instead of giving the customer time to go over the contract. Which creates pressure on the customer to sign things recklessly. Thats not the employee's fault. Its the company's fault. They say no pressure sale, but that can be a high pressure situation, and wastes time of the salesman. Which isnt fair to them.Jeff understood my concerns. He set up an appointment with the manager at the time of signing to ask questions. I appreciated it. Unfortunately, I cant recall the managers name. She did great as well.
Kaylee Gaar
Mar 27, 2024
One chair is broken. Haven’t even owned it a weekNo one has even sat in this chair! Second time with Ashley! Both times horrible experience! Only came back as my parents got a nice set that has lasted. First set didn’t make it a year! No in store customer service! Now I’m being told I’ll be called back. Will be returning the set and going elsewhere!
Kirk Bradford
Mar 26, 2024
Nice staff,Dante treated us well.we are pleased with our purchase !
Darian Zelmanski
Mar 25, 2024
Jeff was amazing and helped us find the perfect sofa for our home. His sales approach was timed perfectly and demonstrated fine-tuned skill. Will be shopping with him at Ashley again.
Merry Hicks
Mar 25, 2024
Loved our experience from the time we walked in till he walked to the door! After buying our new mattress and recliner!❤️
Jody Henke
Mar 24, 2024
I typically only buy my furniture at Ashley's and I just recently just bought 2 rocking recliners. They will be delivered this coming Saturday and we can't wait. Our sales associate was very kind and helpful as everyone else who stopped by to talk with us during our purchase. Another satisfied customer!
Sandi
Mar 24, 2024
Couldn’t have asked for a better sales experience. My salesman‘s name was Luis, he was very accommodating, and did not make me feel pressured. He came highly recommended by two of my friends and he did not disappoint. This was my first time ever shopping at Ashely and based on my experience with Luis, I will be definitely be shopping there again.
melinda kresse
Mar 23, 2024
Andrea did a great job. Look her up when your shopping very knowledgeable and great salesmanship
angela colletti
Mar 23, 2024
This store is the biggest scam. I have no idea how they could be considered “reputable”. They will send you broken furniture and tell you it’s not their problem. You’ll have a peice of furniture break within a year and somehow your warranty doesn’t cover anything. Head my warning, especially if you spend much money, you will not get your moneys worth. Go to lazy boy. They will take care of you now and later.
Bob Cook
Mar 22, 2024
Went looking for a mattress. Gave me a good deal and was very informative and helpful.
Debra Madden
Mar 22, 2024
Friendly helpful staff. There are always deals and discounts. And their no interest financing has helped us get most of our home furnishings.
Stacy Hart
Mar 20, 2024
Stress free and helpful.
Taylor Barnes
Mar 20, 2024
The salesman was super polite, especially as I ordered much less in cost than we had started reviewing.
Kurstin Emery
Mar 19, 2024
Everyone was very helpful and extremely nice! Bailey was fantastic at helping us get our couch exactly how we wanted it!
Jamie Thurman
Mar 18, 2024
Ashley Furniture in Springfield MO is terrible. You can never get anyone on the line for customer service. They only care about sales not customer service. I ordered a mattress & they're talking about delivering it in 3 weeks. I'd rather it be shipped to me directly & not through they're horrible delivery service or warehouse. I could get it faster if I ordered it from China.
Lisa Mcburney
Mar 18, 2024
me and my sister went in to find my mom a specific chair since going into memory care and our sales person knew exactly what to find for us! he was so friendly and took the time to talk with us, it was a great experience.
Paul Gaston
Mar 17, 2024
Excellent staff! Great buying experience!
Teresa McConnell
Mar 16, 2024
We had a great experience bought a sleeper sofa today on clearance good quality great customer service
charles bruce
Mar 16, 2024
Jeff was awesome.
Lesley Wells
Mar 15, 2024
Kristen was super nice and extremely helpful
Chad Runk
Mar 15, 2024
Make sure you for Aaron Parfitt. He made sure we were taken care of was very informative patient with the wife’s decision-making. Great guy best experience I’ve ever had buying furniture.
billy rhoades
Mar 14, 2024
They were very helpful and worked with me to find the perfect couch for my needs
David Allison
Mar 13, 2024
Greg is great
Anyomo
Mar 12, 2024
Excellent courteous service !
Shelia Midgett
Mar 09, 2024
What a great experience working with Jake and others at Ashley Furniture. I’ll be back!
Shawn Nass
Mar 09, 2024
Lewis was great. Not high pressure but informative and helpful. Great selection!
Debbie Redford
Mar 09, 2024
My husband and I had a GREAT experience at the Ashley Store. We were "just looking" when we went in and Billy greeted us. We knew we were not ready to have something delivered but found exactly what we wanted at the right price and found out they would deliver about a month later when we were ready. And no charge on our credit card until delivery! There was NO hard sell, just a friendly talk about what we were looking for and Billy directed us to the part of the store where we could explore the options. He let us wander and then showed us the exact chair we wanted/needed. This is our second purchase from Ashley (a love seat 2 years ago) and this will be the only store we visit when we need furniture. We know they have great advertised sales and had not seen one lately, but got 20% off, even though there had been no announced sale. Normally we don't buy the warranty but if you don't use it by the time it is up, you get what you paid for it in a store credit. How fair is that???
travis burke
Mar 07, 2024
Jeff was very knowledgable and great to work with . Would highly recommend
Craig Lowrance
Mar 06, 2024
Great
Sylvia Palmer
Mar 06, 2024
A beautiful store, we were welcomed as soon as we stepped in the door. Great sales people, found and purchased exactely what we were looking for.
Sour Kush
Mar 05, 2024
Sales Scam 101: The Misery I went through.. As soon as I signed the dotted line and committed to paying… They gave me the wrong bed frame & the one that they did give me had missing parts. After 2 months of hassling with customer service, NOBODY was able to fix the broken bed frame i had received, not too satisfied i went to this store to talk to the manager and she said “she wasn't going to feel threatened in her store” because i quote on quote “threatened”. a bad review if they would be unable to help me.
Charleen Shifflette
Mar 04, 2024
I walked in and met Greg. He was very pleasant and friendly. He assisted me in finding the perfect sofa, chair, ottoman, side table, rug and tv stand with a fireplace insert. I would recommend Greg and Ashley’s to anyone looking for the perfect buying experience.
Josh Spriggs
Mar 04, 2024
Great selectionGreat qualityAnd all around feel good buy for a quality like no other sales team with knowledge and that is important
Veda Anderson
Mar 04, 2024
Our salesperson was Gregory Kraatz. We couldn't have had a better person to help us. We were so happy when we left. Ask for Greg when you shop there, you won't be sorry!
Alisha Dodson
Mar 03, 2024
Glad I found my comfy couch!!!! Ps. Yall were awesome I'd hang out with you besides selling couches!!!!
Michelle Wasson
Mar 03, 2024
I had the pleasure of working with Cole. I appreciated his professionalism and that he wasn’t pushy. I let him know I didn’t need a lot of assistance and he gave me my space. He also showed me the value and importance of adding the protection to my purchase which I never do. Thanks for making this transaction so easy!
Aly Bradshaw
Mar 02, 2024
Amazing!! Everyone was so helpful and fun to talk to! Will most definitely be shopping with them again!
Linda Tenneson
Feb 29, 2024
Leah was so helpful and knowledgeable. Great personality.
Ian Newton
Feb 28, 2024
Good prices!
Brian B
Feb 27, 2024
My wife has brain cancer and it has been a brutal fight. A few months ago she was hospitalized twice for both memory loss and loss of strength. When she was discharged from the hospital her mother and sister chipped in to buy her a lift chair to help her regain some level of independence. By the time the chair came in, my mother in law had returned to her home in Colorado. Because the chair was purchased with my mother-in-law's information and the incompetence of the store and their policies it took me over a week and multiple phone calls. Now, only a few months later the chair is having mechanical issues. I called the warranty department and they decided to send parts and then schedule a repair tech once the parts arrived. They arrived yesterday. I called to inform them of their arrival and to make sure nothing happened in error I asked to make sure that the repair tech was sent to the right address here in Missouri where the chair actually is. Well, back down the we can't do anything because someone bought a piece of furniture for someone else rabbit hole we go. This isn't rocket surgery, the chair is here and if there's any question that this is the same chair, I'm certain there's a serial number on it somewhere that can verify it. I never thought I'd see a private company as incompetent as the DMV but here we are, living that dream with Ashley furniture. Also, o don't know if you only have one person that answers the phone with the warranty department or if you just get too many calls because your furniture is junk and breaks that often but you should consider hiring more customer service reps. I started calling yesterday to inform them that the parts were in but twice had to hang up because I had other things to do a d was on hold for over 30 minutes. Today, I was placed in hold for over 47 minutes and when someone finally picked up they were so garbled I had to ask what they said and was immediately put into an automated system asking of I was satisfied with the customer service then hung up on immediately. After another 30 plus minutes of holding on the second call I finally spoke with someone who really couldn't help me much because what she cited as company policy. All of this because someone purchased a chair for someone else. It shouldn't be this complicated.
Timothy Goss
Feb 27, 2024
Jamey was fast, friendly and not pushy, he gave me and my wife time to talk alone to discuss things without his presence Jamey knew how to read us and when to move on will be going back for our next purchase.
Roger Shanz
Feb 27, 2024
Quality of furniture has really gone down hill. Over priced for the lack of quality. Doors on cabinets won’t shut right due to hinges not being properly placed. Boards are warped. Drawers have cheap rollers. High school kids in shop class can make better quality
MA
Feb 26, 2024
Greg is just the best! Great experience.
Cheryl Peoples
Feb 24, 2024
Sales person Kristin Mitchell was wonderful! She listened to what we wanted and what we had to work with and made it happen! We walked out buying a bedroom suit! We brought our 2 youngest kids and she was amazing with them! Our kids are shy and they took right to her and even hugged her as we left!! Great, professional, happy, understanding, very family-friendly and worked with us and we are happy! She has definitely made us return customers and I recommend that if you want new furniture, go to Ashley 's in Springfield in Independence St and ask for Kristin! You will be absolutely happy you did!
Mayela Hilton
Feb 24, 2024
Delivery was the best and the gentleman weee so nice and polite
Reita Limpus
Feb 23, 2024
Very kind and helpful. A good product. Easy to pick up at warehouse.
Kisha Woodward
Feb 23, 2024
I'm not sherry you have the wrong number
Sarah Lexie
Feb 22, 2024
The staff were so friendly and made us all feel welcome. They had a good selection of affordable recliners and we had two delivered. Their delivery men were also nice and understanding of my son who was extra excited to see the Ashley logo on their shirts and the big truck. Such a great experience.
John Idoux
Feb 21, 2024
Great delivery crew who were careful and assembled furniture very professionally
Kade
Feb 21, 2024
My visit to my new couch set was very professional and amazing
Matt W.
Feb 21, 2024
The sales team was great to help us out, especially while we were there with our 4 kids. Unfortunately, the surprise extra charge when it came time to pay left a pretty sour taste. They also had a BOGO on pillows, however they only had one in store which will require me to drive another 2 hour round trip to pick it up, because for some reason it can’t be delivered with the furniture we purchased.
Linda Widders
Feb 20, 2024
I was told by Cody Elwood and another salesperson that the leather automatic loveseat with a console could have the console removed. They told me their delivery men could do that for me. Then when the men arrived today, I was told if it was not removable because there would be a gap remaining where the console had been. I don’t care for consoles. I think they cheapen the look of the furniture. I also dislike being mislead by people. I’m not a happy customer and will be sharing my experience with friends and the internet.
Terri Ryan
Feb 20, 2024
When you walk in just ask for Louis. This guy still know what "customer bliss" is! Such a refreshing experience compared to so many brick & mortar businesses these days. Louis was an excellent salesman and I will return!!
Carol Schriver
Feb 20, 2024
Aaron was very friendly and easy to deal with. Great experience and smooth transaction.
Heath
Feb 19, 2024
Very knowledgeable staff . Bailey and billy were super helpful!
Swan's Water Gardens
Feb 19, 2024
We really enjoyed working with Andrea C. Very helpful.
Karen Hemman
Feb 19, 2024
Love Ashley's furniture and excellent customer service. Thanks Zakk for all your help.
Corey Craig
Feb 19, 2024
We are alway greeted with a smile. Always get shown the right furniture that we need when we need it.
Teresa Smith
Feb 19, 2024
Love this store!! I was shopping for a couch and with Cory's help purchased exactly what I was looking for. Can't wait for delivery.
Sheryl Everson
Feb 18, 2024
Excellent service by sales people. Seemed very attentive to my needs.
Clay Adams
Feb 18, 2024
Disappointed that you can not buy something off the floor. Pricing in system did not match pricing on item. Salesman Billy did a great job, got the pricing fixed for us. We will definitely consider Ashley furniture for our future furniture needs.
Cyndi Carron
Feb 18, 2024
Salesman "Amir" was patient, polite, and sweet, not to mention damn good looking!
Kristin Maerke
Feb 17, 2024
Zac at Ashley Furniture was great. When we walked in President’s Day weekend, I’m sure it was obvious we were just looking. But Zac was so patient and gave us all the information we needed. We had randomly found an amazing deal on a great couch. Get the protection package if you can. We’ve used it multiple times.
Michaela Jones
Feb 16, 2024
Very accommodating, clean, reasonably priced, friendly and professional! Greatly recommend!!
Dylan Johnson
Feb 14, 2024
Found a couch that was on sale for $700 that was comfortable and the wife approved of. That alone would have been worth the trip. What surprised me was how thoughtful the salesman was. He told my wife and I that he was going to be close by if there were any questions but he wasn’t going to bother us. He was always close enough for me to flag down but never bothered us or tried to sell me anything. He treated us like people and not just customers. Nobody likes a pushy sales person. He just rang me up and answered my questions about the warranty and where to pick up the couch I purchased. A wonderful experience. I will be shopping here again.
Rob Cave
Feb 13, 2024
Great employees and always helpful.
JD pridgen
Feb 12, 2024
Professional- courteous- and quality. Just what we were looking for. Thanks for making our shopping experience very pleasant
Spencer Ernst
Feb 12, 2024
Great couch selection in store with awesome customer service. Hassle-free browsing that lets you look without being bothered. But, all your questions get answered when you’re ready for them.
Arya Alabama
Feb 11, 2024
Friendly helpful service
Richard Jennings
Feb 10, 2024
Very personally and helpful a pleasant experience
Janet Crooks
Feb 10, 2024
Kristin Mitchell is fabulous to work with. She was patient with us and made our shopping experience so much fun!!!
denise h
Feb 10, 2024
They were prompt and right on time. Very polite. Cleaned up their packaging and looked everything over.
Michelle Bowe
Feb 09, 2024
They were great !
Monte Johnson
Feb 06, 2024
I had a very casual experience buying furniture today. It wasn’t a pressure purchase. I really appreciated that about it. Cole Allenbrand was great to work with. Thanks Cole.
DiLana Kuticka
Feb 06, 2024
I had a specific piece of furniture to match and voila I found what I needed at Ashley.
Dennis Newquist
Feb 05, 2024
Quick, simple transaction. JP did a great job - highly recommend.
Ethan Ruhland
Feb 04, 2024
Jake from MSU was great, very nice and helpful.
Steve Hutcheson
Feb 04, 2024
Great experience Jamey! He remembered our previous inquiry and had all the information we needed ready. Great product at reasonable price.
Dan P
Feb 04, 2024
Came in today looking for a sectional. Greg greeted us and told us to let him know if we had any questions. After looking and sitting in almost every sectional we asked Greg about the one we loved! He gave us some numbers to consider and my wife and I discussed over lunch. We came back with a price match and Greg honored it. We have our new couch coming soon! Thank you Greg and Ashley Furniture for the excellent experience!
Stacy DeFreece
Feb 03, 2024
Jamey is super helpful and knowledgeable. Would come back to see him anytime. Texting system for scheduling your delivery is a little clunky and the "Fulfillment1" wording could be confusing to most.
Danette LaFollette
Feb 02, 2024
Very attentive and knowledgeable salesperson (shopping for a new mattress). No pressure sales.
Mary B
Feb 01, 2024
I was kindly and respectfully greeted at the door by Leah. I appreciate that, because I had recently walked through another store a couple doors down, and I wasn't acknowledged by them at all!!! Fortunately, their stupidity was a win-win for me and Ashley Furniture! I scored a great sale deal from the kind and customer focused Leah, and Ashley made a rocking sale that will result in follow-up sales. Thank you Ashley Furniture, and special thanks to Leah!
Eric Perryman
Feb 01, 2024
Jeff was very friendly and helpful with our purchase. We will be back for our future needs
Mary Myers
Jan 29, 2024
Ask for Ryan, he’s the best!
Bob Horman
Jan 27, 2024
Great purchasing experience.
Amy Artman
Jan 27, 2024
Andrea was a great help! Her kind attention made us return to the store and then make our purchases - she was the best thing about the store
Jeffrey taylor Wingfield
Jan 25, 2024
Greg and Amber are class acts!!! 5 stars on the customer service!! We will be back for sure!
Kck Mt
Jan 25, 2024
I’m impressed!!! The customer service is amazing. I bought the sofas from Ashley and happened to change the items and Matthew Ve was very helpful and patient, thank you! Keep up the good work :) so excited for the new sofa that will be delivered in about 2 weeks will see how the delivery part goes and I’ll leave the review again.
Burnout TV
Jan 24, 2024
Someone please yell in Billy's hearing aid and tell him he's doing great
Daniel Buffington
Jan 21, 2024
If there were a zero star, I would give it. More than$1000 for a reclining couch and it didn't last 6 months before becoming so broken it's unusable. This is after our furniture was not delivered on the agreed schedule. After repeated calls to get warranty covered repair over two months, there has still been no repair and no response from Ashley other than they are looking in to it. They have lost us as customer's forever, and we'll be exploring a complaint with the Better Business Bureau. Do yourself a favor and spend more at Haverty's, and make sure the furniture is not made of particle board, aluminum, and pleather like this one.Update 3/6/24: after 4 months of waiting, wrong parts being delivered, Ashley employees telling us if we wanted good furniture we shouldn't buy from Ashley, automated text responses that make no sense, and a couch that gets more broken by the day Ashley informed us that because we moved 4 days ago, months after filing the warranty claim, our warranty is voided. Their last response was, " if there's anything else we can do, don't hesitate to contact us. " No, thank you, you did enough when you ripped us off with crap furniture and refused to honor your warranty. We don't need anymore of your"help". We're off to buy better furniture!
Marcia Eagan
Jan 20, 2024
Great service. JP was very helpful and I purchased my new swivel recliner for a m him.
Jackie Vaughn
Jan 20, 2024
Ordered furniture 21.2 months ago still no furniture had to take off work to schedule delivery and they didn’t show up. Didn’t get advertised Black Friday gifts either. I am now canceling my order as nothing has been completed as promised.
Roger Pinnell
Jan 20, 2024
Everyone was helpful and patient. I had to measure an area in my house to make sure what I was looking at would fit.When I get that done, I’m going to go back to Ashley’s to buy.No pressure from the sales person. I appreciate that.
Michele Cross
Jan 19, 2024
Louis was a huge help getting our order finalized and set up for delivery! Can’t wait to get our couches!
Chrisy Barnes
Jan 18, 2024
Was just looking to buy in a couple months but the sales was really good. Salesman very knowledgeable and easy to work with.
barbara fox
Jan 17, 2024
Ashley furniture has nice furniture at reasonable prices but has the WORST customer service. No one knows what department handles what. I had a 2 month old power recliner break and it was horrendous to try to talk with someone about it. Got the run around (too long to go into here). It took two months and several trips to the store and phone calls. Now my sister who bought the same chair as I did is going through the same thing. HORRIBLE> Wish I could give negative stars.
Craig Seibel
Jan 15, 2024
The salesman was very helpful in while I was looking for a recliner
Peggy Thompson
Jan 14, 2024
I love Ashley's and I love their furniture even my parents has Ashley furn. Everybody is nice and friendly up there in Spfd Mo. I want to mention Jacob Knowles ,very customer service-oriented. I definitely plan on buying a sectional through him.
Garrett Tharp
Jan 14, 2024
The team that we worked with helped us out tremendously! Everyone was super friendly. The thing that stood out the most was that they weren’t pushy with anything, if we didn’t like something they wouldn’t try and keep pushing it in our face. 10/10 will come shop here again!
Mark Shipley
Jan 12, 2024
Nice salesperson and no pressure.
Terrell Coleman
Jan 11, 2024
Lindsay and Kristen were both amazing . They helped me so well with getting new furniture.
Rita Durocher
Jan 09, 2024
We had a very specific size loveseat we were looking for, and Kristin Mitchell helped us find exactly what we were looking for.
Angie Curry
Jan 07, 2024
Great experience, Jamey was fantastic. Only negative is that it literally takes 3 hours to buy anything. They need to figure out a way to speed up that process.
Christopher Jones
Jan 06, 2024
Salesman was wonderful and directed to exactly what we needed with our very specific requests. I am excited!
Bryant Riggs
Jan 06, 2024
Leah did an excellent job helping me find just the right recliner. I’m 6’3 so it’s difficult. She found one that I am happy with. Bryant R
Tammy Rader
Jan 06, 2024
Worst experience I have ever had. Took forever to purchase a couch, my car purchase took less time. They lied about delivery, they lied on shipping and they lied on credit back to my card for an item they could not guarantee. Run away from this store, it's not worth it.
Alicia Jordan
Jan 05, 2024
Everyone at Ashley Furniture was helpful. Jake K., Bailey and the Sales Manager. Showed us all of our options and made us feel we where educated on all the choices. Then the sales manager went out of his way to provide us with the best price. He spent a lot of time helping us find an affordable option. When we were doing paperwork, he offered us bottled water just to round out the wonderful experience. I will continue to Shop at this store for my Furniture needs. An Amazing experience!
Melissa Bagwell
Jan 03, 2024
- Bought TV stand & Dining Table/ chairs in store- were told one item would be available on a Monday, next item available on the following Saturday….. and that we’d get a text 48 hours prior to that as a confirmation.- Never got a confirmation text. SO, we called the Friday prior, and they confirmed items would be ready Monday to be picked up.- Called again Saturday to confirm again- they said everything would be ready Monday to be picked up.- Monday- still no text. We looked online and saw the warehouse was closed on Mondays. SO, we called and they confirmed warehouse is closed on Mondays, so we’d need to schedule another day. SO, we scheduled for Tuesday to pick up.- Tuesday my husband shows up at designated time and had to wait an hour for items. He brings it home, and most of the parts to the TV stand are broken/ damaged. He calls immediately and was asked to email photos of all damaged parts- so he did. The lady says it’s too late to submit the warranty tonight, so it would be submitted first thing next morning and that he’d get a call regarding the status……- Wednesday- NO confirmation call. I called mid day and was told nothing was ever submitted, but that she would submit it while I was on the phone, and was told she’d request an entire replacement for us, and that we’d get a call the next day with status update.- Thursday- NO confirmation call. I called and the guy told me nothing had ever been submitted and requested photos to be sent! I explained my husband already emailed photos 2 days before!! I asked to speak to a supervisor due to multiple mixed messages, he told me a supervisor would be calling me soon.- I waited an hour and called back….. lady told me we had called multiple times and multiple warrantee requests had been submitted and that it takes 72 hours to get an answer on those.- Friday day a supervisor called me, I expressed our horrible customer service experience. He told me we would be getting replacement parts, NOT an entire replacement, despite already being told we’d get an entire replacement… and to call when we received the parts, and that they would then send out a person to put the TV stand together for us.- Saturday we received the replacement parts.- Monday I called to request someone to come put it together and then we were told “they don’t come put it together when we didn’t have it delivered, and it was originally a pick up…. and that we’d have to put it together ourselves.” When my husband opened the boxes they were ALL the WRONG parts AND almost all were damaged!!- What a horrible unprofessional customer service experience this has been!!
Dallas
Jan 02, 2024
We went in not looking to buy and after speaking to Jaedon, he helped us pick the perfect couch. We were met with nothing less than the best customer service and hospitality. Thank you to Ashley for helping us find the best furniture. We recommend Ashley to anyone in the market for furniture
doug jones
Jan 02, 2024
Excellent help finding dine chairs. Not pushy.
Dale Davis
Jan 01, 2024
We found matching power recliners in leather for a very reasonable price. Jake at South Springfield location was very knowledgeable, and helpful not pushy. Great experience!
Brianna Brand
Jan 01, 2024
Everyone was friendly. Answered every question we had.
Janice Jones
Jan 01, 2024
Was very satisfied with customer care and service right along with good sales and JP Price was an excellent professional service man! Thank you@
Susan Tharp
Dec 31, 2023
Very kind ladies helped me find the right dresser for me. Great all around costumer service and hope to see them again.
Kristi Patrickus
Dec 30, 2023
Great assistance and helped us out very quickly! Thanks all!
Jill Baker
Dec 30, 2023
We went to Ashley for furniture for my son’s first apartment because we had such a great experience when picking out furniture for my daughter. Billy was extremely helpful and very knowledgeable. We would definitely recommend Ashley.
Bill Lister
Dec 30, 2023
Very friendly and excellent service. Bailey was helpful and explained everything in detail before we purchased our product. Would recommend Ashley Store and there associate for your furniture purchase ☺️.
Dayna Miller
Dec 30, 2023
We had a great experience. JP was great to work with and helped us find everything we wanted for our soon to be forever home!
Marsha K Donovan
Dec 30, 2023
The salesman and service was excellent. However, it was a surprise Christmas gift for my daughter, and I was told there was no way they would call or text her, and they did!!! 2 or 3xbefore the item was delivered! A week before it was to be delivered! Then, when I called the store to tell them, they even called and emailed and texted 2 or 3 more times!!! I am still not happy about this and would like to talk to a manager!
Aimee Brown
Dec 30, 2023
Jamey was beyond fantastic! We walked in was able to look around and feel the place out before being approached which was nice. Usually you walk in and someone is racing towards you. We talked, he got to know us, I was very specific on what I wanted and he took me to the correct section of the store where my family found the perfect sofa and love seat! As we were doing paperwork and sitting together, I said this is beyond perfect and my house will look amazing because of Jamey and my husband good choices! Thank you!
Edwin Spangler
Dec 29, 2023
Great service.
Penni Medley
Dec 28, 2023
Met my salesman just after entering store. Explained what I was thinking and after a short time we were sitting on the display discussing life and making friends. Price was agreeable, delivery was ok and he is awesome. Stopped back in to thank him and have him a hug.
Joyce Feltner
Dec 28, 2023
Very friendly helpful, nice choices of colors, material, etc to choose from. We already have several pieces from Ashley I'm sure we will continue to add or replace as time goes by.
Candy
Dec 27, 2023
Leah was very helpful. I was looking for black mirrors.
Cindy Jenkins-McKean
Dec 26, 2023
I had a good experience in the store...the problem is that the employees do not answer the telephone. I have left 3 messages, from when they are not open...they can't be bothered to return a phone call.
Cousinjohnny Janson
Dec 24, 2023
Very pleasant and we were not pressured to buy anything. Excellent staff and inventory!!!
Lewk Barx
Dec 23, 2023
Excellent service, great prices! Buying a great mattress right now! Check this place out!!!!
Dee Brown
Dec 23, 2023
Really like their furniture. I don't like high pressure salesman. I like to look and make my selection and decision.
Edward Gilman
Dec 22, 2023
Friendly, efficient, did a great job.
Cindy McKean
Dec 22, 2023
Lewis is awesome! Enjoyed working with him!
Christin Heller
Dec 21, 2023
They were very helpful in buying our furniture. Appreciate it.
Dalyn Hazell
Dec 21, 2023
I had a really poor experience with this Ashley store. They were very hard to get in touch with and my table came 10 days after the promised delivery date. I was not compensated at all for this delay, and the staff seemed apathetic to the whole situation. Will definitely not be shopping here again.
Larry Hutchinson
Dec 21, 2023
I called 3 times just to get a quote. Once I received a price then I had to call again. When I finally spoke to someone that was able to get me the price we had such a bad phone connection I could hardly hear nor understand what they said. This person only said they knew the connection was terrible. I. Finally just called AGAIN. The payment email ended up being difficult to download the link to make my payment. The payment took 4 attempts to finalize. The best customer service came from Jennifer from Dufresne Customer Service dept. She stayed on the line with me until it was fully processed. Kutos to Jennifer! We finally finished it this afternoon! I hope my replacement parts come in a shorter timeframe than the order process became. The text I received stated they received an “emergency” message?? There wasn’t an emergency, only a complete lack of customer service. This really should have only taken possibly 2 calls and a few minutes to get replacement cushions. Unfortunately I’ve been working on this most of the week to simply get customer service.Regards,Martha Branch
Mark & Kay G.
Dec 20, 2023
Found exactly what we were looked ng for!
Tim Sandborn
Dec 18, 2023
Everything was fine when purchasing a new chair. What I am not happy with is the fact the sales woman said she would talk to her associate and get delivery charge either no charge or a lower price. I should have looked closer at invoice. after I was away from store looked and Saw a $169.00 delivery charge. I’m only an hour away would have never agreed to this charge had I known. Was going to drive the hour and pick up chair tomorrow as they were closed Sunday and Monday. We called to cancel delivery and then told oh the chair is not available until next Saturday. Was told by sales people that all we had to do is drive to factory and chair would be available to pick up. Now it is not available for almost a week. Don’t tell me one thing and then change in less than 24 hours I’m so tempted to cancel and go with a Lazy Boy chair. I have 48 hours to cancel. I’m out now looking to see if Lazy Boy has a w I want.
Donna Cody
Dec 18, 2023
It was wonderful. I’m very pleased with my purchase and Kristin Mitchell was great to work with, couldn’t have ask for a better experience. Thank you Kristin
William Moore
Dec 18, 2023
Billy and Christen went above and beyond with knowledge and charm. Two very good sales people
John Jay Wilson
Dec 17, 2023
About a year ago I purchased 2 sofas and ottomans and a dining room set totaling over $10,000. We all purchased the additional protection plans for each of their sets that we purchased. We discovered that the frame was broken in the oversized ottoman on one of the sofas. I contacted the company we purchased they addition protection through they declined the claim because it was a structure issue that should be covered the the warranty from Ashley Furniture. In October, I contacted Ashley customer service process about the issue and they said someone would contact me with 48 hours to come look at the damage. Several weeks passed with no contact. I contacted them again and was told the claim was closed. I reopened the claim and again was told within 24-28 hours I would be contacted. Again nothing. I tried to contact them through another channel via text. I was asked is we sat on the ottoman. I said, "It was a piece of furniture" and we told that voided the warranty. I've attempted to talk to people higher up the leadership at Ashley and each team has been denied. The customer service process at Ashley is broken. Their warranties are worthless, their follow-up is non existent. I've attempted to resolve this issue in a professional manner but their customer service process does not allow for that to take place. I will never purchase anything from this store again and will encourage others not to purchase anything again. They ottoman was only about $500 of the $10,000 total. They would prefer to lose a customer for life who will influence others not to purchase from their store again as well rather than work to find a solution to their terrible product and even worse costumer service system. Any assistance you can give to correct the issue or help others avoid making the same mistake would be greatly appreciated.
john casey
Dec 15, 2023
Had a great time with Jeff! If anyone needs a raise there its him! Great and friendly salesman. When you walk through those doors ask for Jeff! And thank you Jeff! I was able to understand everything they had and if there was a wait exactly why. Great service as always!
Stephanie Vonallmen
Dec 14, 2023
No pressure sale. They explained everything. Showed details of the bed. Help keep it in are budget.
Caroline Jenkins
Dec 13, 2023
Bailey and Greg were great to work with! Greg explained everything and took his time to make us feel like we were more than just another customer to make a sale. He and Bailey worked with us to make sure our bed could be delivered to our area since we live a long ways from Springfield and then out in the country.
Heather Eastburn
Dec 12, 2023
Good customer service
Chris Kesner
Dec 12, 2023
Was greeted right away. Jake took the time to show us everything in our interest and helped us pick the best option for our budget. Great shopping experience!
Michelle Brown
Dec 10, 2023
Greg was great!! Helpful and not overbearing. We had a great experience!
Angela Boger
Dec 10, 2023
Billy was professional and knowledgeable about what I was looking for and was not pressuring me to purchase.
Tom Wilhoit
Dec 09, 2023
Greg was easy to work with, and not to pushy and had good knowledge of the furniture we purchased. We also got a good deal.
Jeanne Lea
Dec 08, 2023
Bailey was very friendly and helpful. She listened to what I was looking for and helped us find exactly the right chair in the price range.
Donna Gleb
Dec 08, 2023
Greg was a very nice man that help me out with my couches I will be going back and getting more furniture at Ashley's in Springfield Mo and a speedy delivery Thank You Greg
Marsha Jones
Dec 07, 2023
We were looking for an affordable sofa for our son, and Cody Elwood was both helpful and friendly in finding exactly what we were looking for.
Donna Hughes
Dec 06, 2023
Customer service was absolutely great. Buy my sales associate I couldn’t ask for a better one. Pricing on my mattress that I thought was a little high priced. Delivery time was outrageous. And they sold me a couch that was out of stock. I have to wait two months for my couch, which I think that is absolutely ridiculous. Had they told me that I had to wait two months for the couch I probably wouldn’t have bought it. I just moved into my new place and Willard and I have no seating area in my living room. Financing was very quickly done which I appreciate that.
Colt Tubbs
Dec 06, 2023
Very professional!
Jared Gregory
Dec 05, 2023
Greg was a wonderful salesman!!! The manager was amazing also!!!
Joan Davidson
Dec 05, 2023
Great service and friendly folks to do business with. I am expecting my new recliner on December the 7th. Can't hardly wait. We got our couch home yesterday with the help of our neighbor.
Taryn Quessenberry
Dec 05, 2023
We had a great experience with Jamey. I can’t wait until we get our new couch.
James Mooneyham
Dec 04, 2023
Great job guys!
April Davis
Dec 04, 2023
We had a great experience this time at Ashley furniture store in Springfield Mo. Jeff was wonderful and had great customer service. He was great to work with. Thank u Jeff for all your help.
taps Hood
Dec 04, 2023
Working with Billy was great. Had worked with him on previously other purchases. Helped me select the right piece of furniture for my needs.
Chanda Wainscott
Dec 04, 2023
Gregg and the manager were great
Dana Runyan
Dec 03, 2023
So far so good. Jamey was great to work with! We’re excited for our delivery
Dakota Clift
Nov 14, 2023
Me and my wife recently got new furniture, everything was great the sales guy wasn't pushy and was able to be found quickly and easily to answer any and all questions. was told 8 weeks on getting it here and that was no problem, when the problems started was there was no phone call letting me know my furniture was in, my pick up date was scheduled on a Monday and the distribution center is closed on a Monday luckily I had done some research before I drove an hour to get there and seen the doors woulda been closed. I understand things happen and I'm not the only customer but I couldn't even call the store because the automation wont give you that option no matter what you say or numbers you push. If I ever come back to get anything more I will be sure to get a store phone number that actually rings into someone's phone and not a call center.
Emily Masheleni
Nov 04, 2023
Jay the store manager helped us find exactly what we were looking for in our price range and with an amazing deal! Definitely recommend coming here and having Jay help you find what your home needs!
Olivia Turner
Oct 31, 2023
Had the pleasure to have Greg as our salesman and got to chat with Amber...both are very pleasant. We bought furniture but unfortunately we had to cancel and they wereunderstanding. They have a variety of nice furniture. You won't be disappointed. Thank you to Ashley's
Scott Bell
Oct 31, 2023
Took time to show us options, listened to our needs. Excellent experience.
Sam Wormington
Oct 30, 2023
We had a wonderful experience buying furniture today! Jamey was very helpful!
Andrew Denney
Oct 29, 2023
Good selection at good prices. The store manager Amber was very helpful we when had some questions.
Mariah Barnes
Oct 29, 2023
Had a little trouble finding someone to help me but once I did the service was golden!
Jose Casanova
Oct 28, 2023
Great!!
Chris Hartgraves
Oct 28, 2023
Jake was very helpful and a lot of fun to speak with.
John C Belisle
Oct 28, 2023
Jake was super helpful and very low pressure. Furniture is great quality and prices are very fair. Everything is also AMERICAN MADE! which is very important to me. Will recommend to everyone
Justin Sherron
Oct 28, 2023
Great experience! They worked with me to find what I needed in my price range. Go see Billy he will get you what you need!
Heather Noggle
Oct 27, 2023
Great customer service. Quality furniture.
Whitney Leonard
Oct 26, 2023
Would rate zero stars if possible. This store has horrible customer service. We were lied to about the delivery of our purchase and then told too bad when we complained. The girl on the phone even laughed at my husband when he told her how disappointed we were in our service. They do not care at all as long as they get your money. Buyer beware.
Kristy Vunesky
Oct 26, 2023
Great experience with our salesperson Cody. I am disabled and Cody was willing to work with us to make the process of buying new bedroom furniture easy and fit my disability needs. He went above and beyond and we were so appreciative and will soon have a beautiful new bedroom set! We recommend Cody and Ashley Furniture in Springfield highly.
Kelsa Kirtley
Oct 25, 2023
Great service & great quality
Leslie Workman
Oct 25, 2023
Staff was very helpful and knowledgeable and helped me find just what I was looking for.
Mark Pehrsen
Oct 24, 2023
Highly recommend! Thanks Dante!
Marty Stewart
Oct 23, 2023
Dante was extremely helpful with our recent purchase.
Mike Cluck
Oct 21, 2023
I purchased almost $3000 in living room furniture on Oct 20 and I was told by the sales person to expect the furniture to be delivered NO LATER than Nov 11, that deliveries were running 2 to 3 weeks out. I explained we were having company for Thanksgiving and it was imperative we have the furniture before Thanksgiving so family would have a place to sit. Nov 11 came and went and no delivery or no call from Ashley. When I called yesterday, Nov 13., I was told the furniture would be delivered Nov 24 the day after Thanksgiving. You can imagine how mad I am. All of the existing furniture in the living room was given away on Nov 10 in anticipation of a Nov 11 delivery. We now have a living room with no furniture other than lawn chairs brought in from outside and a house full of family coming for Thanksgiving dinner with no place to sit. The sales rep either flat out lied about when to expect delivery or is incompetent. I have purchased a lot of furniture from Ashley over the years but this will be my last!!I even called the store yesterday to talk to someone and was put on hold for 20 minutes.
J DH
Oct 20, 2023
Dante was friendly and professional. He listened to what I wanted and showed me those options. He didn’t show me things other than what I specified and I appreciated that. He also accommodated that I needed to go home to measure and then work over the phone to complete the transaction. I would certainly visit Ashley again based on my experience with him.**update** taking my money was where the good experience ended. The first couch they delivered was broken. They ordered a replacement but no one ever contacted me to say when I’d have it. I called a few weeks later and they said it would be another 6 weeks. You have to call different locations each time you need something. The store employees are useless for anything other than taking money and they do not return phone calls even when they say they will. Bottom line: this is not a full service location that gives good customer service from beginning to end. Cannot recommend.
Brandy Barlow
Oct 20, 2023
My home furnishing specialist Leah listened to all of my needs, was so very helpful, and got me exactly what I wanted! She also got me interest free financing which was a plus on top of the great experience! Thank you Leah for helping me find the perfect items for my children and I!
Vicki Herzig
Oct 16, 2023
Friendly willing to help even though I wasn’t sure of what I wanted exactly
Roland Williamson
Oct 15, 2023
Really like the sales woman.Very surprised at the rate for delivery of an item that was over 2K (Nebraska Furniture offers free delivery)Got a little irritated that during the checkout process our sales person answered the house phone when there were at least 6 or 7 men standing around doing nothing. Maybe next time if there is someone with a customer, someone who isn’t helping a customer should take the inbound phone calls.
Carol Schroedle
Oct 14, 2023
Everyone at Ashley is so friendly and so nice. Our salesperson was very knowledgeable on mattresses. We could not be more happy with our experience!
Jason and Barbara Butterfield
Oct 14, 2023
When we were shopping for new furniture we were told 5 day delivery. When we made our purchase 5 days later delivery time was estimated to be 14 days. Disappointed. Another case of a salesman over promising and under delivering.
Norma Swanson
Oct 13, 2023
Very friendly and helpful staff. Good prices and good value.
Carolyn Poag
Oct 11, 2023
Excellent
Colton Carson
Oct 10, 2023
I’m giving one star and that’s only because I liked the lady who helped us get our bed, after that everything has been awful. Two days ago I purchased a bed that was originally supposed to be delivered on Friday, they are supposed to text you 24 hours before delivery, I get a text today (Tuesday) 3 days before and they give me 10 seconds to reply before rescheduling my order for TWO WEEKS LATER I go to the store and of course nobody can help me and it also can’t be delivered to the store. I’m extremely unhappy with the situation and the fact that nobody can seem to figure out why it texted me so early or why & who rescheduled the delivery. I have documentation of the original delivery date and now, two days later, it’s not able to be delivered on Friday when it was originally scheduled for and I already purchased the bed.
Steven Dickerson
Oct 10, 2023
JP worked with us and showed us diff options for what we were needing. He also helped us get the payment the method that worjed best for us . So far Ashley hss been a good experience.
Rachel Mahnke
Oct 10, 2023
They were helpful and friendly. Our sales person was fast and efficient too. Overall it was a good experience. ☺️
Dustin Reynolds
Oct 10, 2023
The young lady that I dealt with did absolutely amazing her name was Baily. She was professional. She was new, and she knew exactly how to handle a client that had money that had the ability to buy things she did not push around the bush. She got herself some upper management to help. The gentleman was amazing to do business with. He actually helped me out, financially put me into a situation where I have a beautiful house for furniture on its way and I left with a smile on my face
Pat Burks
Oct 10, 2023
They are very awesome l enjoyed our visit and Billy and Louie
Bonnie Colby
Oct 09, 2023
Louis was great to work with.
Marta Edwards
Oct 08, 2023
I had a wonderful time shopping today.You need any furniture make sure you check out Ashley Furniture. Wonderful sales staff around very friendly helpful and polite.Way to go sales staff awesome experience 👏
Aarti Singh
Oct 07, 2023
Great experience
Judith Moore
Oct 06, 2023
The salesperson, Billy, was so helpful,When asked questions he answered in clear and understandable terms. This was important as my husband and I are both senior senior citizens and some people do not take the time to make themselves understood. Billy did take the time to explain details of the items we purchased and the details of the payment process. We had a wonderful time shopping and ended up buying 3 couches for our tv room. Thanks,Ashley, for having such fine furniture and staff that goes the extra mile.The Moores
Joan Drage
Oct 06, 2023
Tired old broad with a dog no less. And was treated beautifully!! Never pushed or rushed. Guided to what I needed and helped in all ways. Ashley Store and Lewis are the best! Thank you!!
Jennifer Haglund
Oct 05, 2023
We had a great experience! Our salesman was wonderful and made our buying fun!